Kakuyasu Rent-A-Car Rental Procedure

Reservation

Before applying, please kindly read the Hokkaido Kakuyasu Rentacar terms and conditions first.
Please apply for car rental using the Rental Application Form on our website.
※ Your name, address and other personal information entered on the Rental Application Form will be protected and sent to us.
We accept rental applications up to 16:00 on the day before the actual rental date.
※ After confirming available vehicles, please complete your reservation by paying the rental fee in full.
※ We do not accept reservation by telephone.

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Reply

After completing payment, we will reply to you via e-mail.

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Payment

Please pay the rental fee using the "GMO Multi-Payment Service".
※VISA, MASTER credit cards are accepted.
※After confirming available vehicles, please complete your reservation by paying the rental fee in full.

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Rental Confirmation

After confirmation of payment, we will send you a confirmation itinerary via e-mail.

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Car Pickup

  • Please show up personally at the specified car rental company branch to pick-up your rental car.
  • Please show the Car Rental Itinerary that you have received from us to the car rental company.
  • If you are late for the arranged rental time, please contact the respective car rental company branch.
  • The driver of the rental car must bring his or her driving license. If the driving license is not available, the rental car cannot be rented out. In this case, a cancellation fee is required, so please take note of this.
  • For the valid driving licenses to drive in Japan, please contact the respective authorities in your country for details. In addition, if the required driving license cannot be presented to the car rental company, the rental car cannot be rented out.

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Car Return

  • Please return the rental car personally to the specified car rental company branch.
  • Please return the car with a full tank of fuel.
  • Please try to return the car at the car rental company branch within office hours, and at the specified return time. If the specified return time is exceeded, late return fees can be charged by the car rental company.

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Cancellation/Modification

We accept cancellation and modification requests through e-mail. However, e-mails received after 17:00 can only be processed the following day. Please note that cancellation fee rates are subject to change.
※ English-speaking staff may not always be available, so please contact us through e-mail if possible.

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